Still Wandering if You Want to Buy HP Electronics??? Think again!!!
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I understand you need support for your HP Slimline Desktop – 410-030. You reached HP Support Case Manager in error, and we regret any inconvenience caused. In order to provide you with the right service, make sure to enter or select the correct product name, series, model, or serial number when using online support.
HP Support Case Manager
Did you notice names? Avinash? Rahula? All from India… Why do i buy product in the USA but some moron idiot writes me from India? These idiots have no clue what is going on and no ability to find that out. Do we not have intelligent people in the USA to take these positions?
here it is. ready:
11:10 AM Connecting…
11:10 AM Connected. A support representative will be with you shortly.
11:10 AM Support session established with Rosalyn.
11:10 AM Rosalyn: Welcome to HP Customer Support for Notebooks, Desktops and Tablets. My name is Rosalyn and I will be your technical support specialist today. NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.Should there be a need to contact you, may I have your primary and alternate phone number?
11:10 AM Vital: 8188329878
11:10 AM Vital: This is my second request regarding same issue, first request for some reason was closed by Rahula (the most intelligent rep in the universe). I know the problem and already performed all steps to find it out, the PC is dead and your warranty claim bouncing back like a baseball. The PC suddenly started rebooting every 5 minutes. Upon system check by running memory RAM test, returned System Memory Test – FAIL.
11:11 AM Vital: Case ID: 4655133395
11:11 AM Vital: case ID 4655123767 Memory Fault
11:12 AM Rosalyn: Hello Vital
11:12 AM Vital: Hello
11:13 AM Rosalyn: Upon reading, you already run a memory test and it fails
11:13 AM Vital: yes
11:13 AM Vital: Run quick system check – returned all Passed except memory Run quick memory check – FAIL RAM stick 8gb needs to be replaced.
11:15 AM Rosalyn: I see, may I have the failure ID please?
11:16 AM Vital: pgaf1x-84s8al-pxpb6j-40pa03
11:17 AM Vital: you thought i didn’t have it right?
11:18 AM Rosalyn: Let me check by decoding it, please hold on.
11:21 AM Rosalyn: Thank you for waiting.
11:21 AM Rosalyn: I think we have the correct failure id. It says Memory Module 2 Failure.
11:21 AM Rosalyn: Based on the failure ID, I need to elevate this case to a Hardware Manager to discuss the next option in addressing your concern.
11:22 AM Vital: Really?
11:22 AM Rosalyn: May I have the product and serial number of your computer please?
11:22 AM Vital: the PC is on the warranty
11:22 AM Vital: i found the problem
11:22 AM Vital Belevich: I need the part replaced,
11:22 AM Rosalyn: Yes, and we will replace the memory
11:23 AM Vital: you telling me to wait for another department to investigate?
11:23 AM Rosalyn: No Vital
11:23 AM Vital: Product serial number: 3CR6***** Product number: N0B1***
11:23 AM Rosalyn: I will be transfering you to one of my hardware supervisor to complete the service order.
11:24 AM Rosalyn: May I have your complete shipping address as well?
11:24 AM Vital: ****address hidden **** CA, USA
11:27 AM Rosalyn: Thank you. Let me just complete the details before i will transfer you over to my supervisor
11:35 AM Rosalyn: Thank you so much for waiting.
11:36 AM Vital: i have all time in the world
11:36 AM Rosalyn: I apologize but my supervisor is currently with one of our customer,
11:37 AM Rosalyn: What we can do is to call you back within the day so we can complete the process.
11:37 AM Rosalyn: May I have your primary and alternate phone number?
11:39 AM Rosalyn: Are you still there?
11:39 AM Vital: yes
11:40 AM Vital: you have to complete it now! i can’t dedicate the day for this piece of garbage
11:41 AM Vital: the HP is the worse and i would never suggest it to any of my clients. not your fault rosalyn, it is the place you work for.
11:41 AM Rosalyn: Yes, we will call you back within the day.
11:41 AM Rosalyn: I understand
11:41 AM Rosalyn: In behalf of HP, I really apologize for the inconvenience.
11:42 AM Vital: leave a message and this transcript will definitely go to the net. How ridiculous is the process of replacing stupid memory stick on warranty PC. This is a mediation case right there.
11:44 AM Vital: i gave you phone, address, i also have the account hooked up to the serial of the product, what else do you need to discuss or why would anyone call me with no specific time?11:44 AM Rosalyn: Sorry for that, we will contact you back after an hour.
Nobody contacted me, nobody emailed me, nobody left a message, nothing. Just dead PC and wind outside. I finally ended up ordering the memory stick on eBay and replace it myself. Which is not big of a deal, $80 and 15min. BUT… WHY IN THE HELL THE WARRANTY is there? HOW HP DEALS WITH their customers? In my life, i will never ever suggest or refer to HP product/services. All my customers will be turned away from this awfully ridiculous place, NO HP IN THE WORLD, HP (Hewlett Fuckard) SUCKS, OUT OF BUSINESS -> Get the F**K OUT from stores!